Our terms and conditions apply to all transactions made on www.TheVictoriaCross.net
and are set out below. Please read through these carefully before
placing your order and then print a copy for future reference.
All of our products are REPRODUCTION and are sold
as such.
Please also read our privacy policy
section regarding personal information provided by you.
We may change these terms from time to time without notice to
you. Changes will apply to any subsequent orders received.
The delivery of goods can be made worldwide, subject to our approved
payment methods.
Goods are subject to availability. In the event that we are unable
to supply the goods, we will inform you as soon as possible. A
full refund will be given where you have already paid for the
goods.
The price you pay is the price shown on this website at the time
we receive your order. While we try to ensure that all prices
on the website are accurate, errors may occur. If we discover
an error in the price of goods you have ordered, we will inform
you as soon as possible and give you the option of either reconfirming
your order at the correct price or cancelling it. If we are unable
to contact you we will treat the order as cancelled. If you cancel
and you have already paid for the goods, you will receive a full
refund.
We do file details of your order and we will take all reasonable
precautions to keep the details of your order and payment secure,
however we cannot be held liable for any losses caused as a result
of unauthorised access to information provided by you.
The laws of England and Wales shall govern the contract between
us and any dispute between us will be resolved exclusively in
the courts of England and Wales. English is the only language
offered for the conclusion of this contract. In the unlikely event
that you receive faulty or damaged goods, please refer to the
returns and refunds section below.
All sizes and measurements are approximate but we do try to make
sure that they are as accurate as possible.
We do not guarantee that this website will be compatible with
your PC, and we accept no liability for any corruption or loss
of data held on your PC, or any liability for any other loss or
damage of any kind caused to your PC resulting from the use of
this website.
REFUNDS AND RETURNS
You have the right to cancel your order within 7 days from delivery.
You must notify us in writing via e-mail by completing the Contact
Us form of your intention to cancel within 7 days from delivery
together with your reasons for the return. After notification
we will send a Refund Acceptance E-mail (R.A.E.) together with
an R.A.E. number and confirmation of the amount of the refund
and where to send the goods.
Refunds are given less our costs. These include postage costs
as paid by you when ordering and other costs incurred such as
PayPal processing charges.
Goods must be returned complete 'AS SOLD' in the original packaging
and in ‘AS NEW’ condition.
Goods must be returned within 14 days of our R.A.E. being issued.
We are unable to accept returns of un-wanted and non-faulty items
after the 14 days.
You must organise the return the unwanted items at your expense
and risk. Returns cannot be accepted without prior authorisation
and a Return Materials Authorisation number. The R.A.E is valid
for up to 14 days only.
A refund of the cost of the goods is wholly conditional upon
the above conditions being met and the refund authorised only
after a full inspection of the goods by our Returns department
to check for completeness and correct product return.
Goods received back complete as NEW and unused and in original
packaging and in a re-sellable condition: You will receive a refund
less our costs. These include postage costs as paid by you when
ordering and other costs incurred such as PayPal processing charges.
Goods received back not in a re-sellable condition: We are unable
to accept these back under the above terms and the goods will
be returned back to you and the cost of delivery charged to you
upon your approval. In certain circumstances we may accept goods
back not in a re-sellable condition. In these circumstances a
restocking fee of 25% will be levied against the purchase price
of the product. Original postage costs paid by you and other costs
incurred such as PayPal processing costs will not be reimbursed.
Defective items must be returned to www.TheVictoriaCross.net
within 14 days from authorisation to be eligible for replacement.
Items will be replaced with the same item originally purchased.
For items that cannot be replaced, a full refund or alternate
product will be offered at our discretion.
If you have any queries regarding anything discussed on this
page please do not hesitate to contact
us.
Thank You.
